Frequently Asked Questions

Patients

As you prepare to check into the Leukerbad Clinic, you probably have a number of questions and even some concerns. We are here to answer any questions you may have and help you feel at home.

Before your stay

What do I need to do to be admitted to an inpatient or outpatient stay at the Leukerbad Clinic?
I’m currently outside the country. What do I need to do to be admitted to an inpatient or outpatient stay at Leukerbad Clinic?
How can I be seen at the Leukermed clinic?
How long is a stay at the Leukerbad Clinic?
Who pays for my stay?
What documents do I need to send in prior to my stay?
What documents do I need to bring with me?
What personal items should I bring with me?
What transportation options do you offer?

Stay procedure

What is the check-in process like?
My inpatient musculoskeletal rehabilitation stay: what will my days be like?
My outpatient stay: what will my days be like?
Are there rules for using the pools and spa?
What if I need to extend my stay?
How do I obtain any therapy aids that I may need upon my return home?
Who should I speak to if my stay doesn’t meet my expectations?

Practical matters

My inpatient stay: which hotel services am I entitled to use?
Housekeeping
Telephone
Your mail
Will I have internet access at the clinic?
What kind of food options are available at the clinic?
How do I keep track of my expenses in the restaurant?
My outpatient stay: where can I stay and eat?

Leaving the clinic

Where are you going?
How is my date of departure determined?
What discharge documents are there?
What is the discharge procedure like?
I want to leave before the date established with the doctor. Is that possible?
Will I receive an invoice? What will I be billed for?

Patient rights and duties

Right to information
Free and informed consent
Advance directives
Freedom of choice
Professional secrecy
Access to the file
The right to be accompanied
Constraint measures
Walks and outings
Complaints and quality process
Other measures